Frequently Asked Questions

Ouhe Chem specializes in the research, supply, and custom synthesis of chemical products. We provide high-quality chemical raw materials, intermediates, and technical services to customers worldwide, supporting R&D, pilot-scale, and commercial production needs.

Our product portfolio includes, but is not limited to:

• Organic intermediates
• Chemical raw materials
• Specialty chemicals
• Fine chemicals and additives

Products are available in laboratory, pilot, and industrial-scale quantities.

Yes. We offer custom synthesis and contract manufacturing services based on customer specifications. Our services include route design, process optimization, scale-up, and delivery of target compounds according to agreed quality standards.

You can submit an inquiry through our website, or contact us by email or phone. Please include the product name, CAS number (if available), required quantity, and to help us provide an accurate quotation.

Lead time depends on product availability and order quantity.

• In-stock products are usually shipped within a few working days.
• Custom synthesis projects will be evaluated individually, and delivery schedules will be confirmed after technical assessment.

We follow strict quality control procedures throughout sourcing, production, and delivery. Relevant documentation such as COA, MSDS, and technical specifications can be provided upon request.

Yes. Our technical team provides pre-sales and after-sales support, including product usage guidance, technical consultation, and problem-solving to ensure customer satisfaction.

Yes. We have experience handling international orders and export logistics. We can assist with packaging, documentation, and shipping arrangements to ensure safe and compliant delivery worldwide.

You can reach us through the contact information listed on our website, including phone, email, and online inquiry forms. Our team will respond promptly during business hours.